Why does 3D Secure Authentication Failed?
Have you just entered your payment details and suddenly the transaction page has not loaded?
This could very well mean that the 3D Secure verification has failed.
Strong customer authentication regulations in Europe require card payments using 3DS.3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying.
3D Secure is a layer of security that your bank requires where you'll have to enter a password or SMS code to authorise payment.
Sometimes there are problems with 3D Secure that can cause debit and credit card payments to fail. We've outlined the issues below.
**Using 3D Secure **
3D Secure is provided by your bank, not Viviebikes.com, and is an extra layer of security for online transactions. It's commonly referred to as "Verified by Visa" or "Mastercard SecureCode".
3D Secure is an authentication service for secure online card payment that is recommended by VISA, Mastercard, JCB and AMEX.
Conventional online card payment can be processed by entering information printed on the card such as "credit card number" and "expiry date". However, for use of 3D Secure enabled cards, "password only known by yourself" will be required for the authentication in addition to the information on the card.
Steps for payment with 3D Secure
After you have entered your payment card details on Viviebikes.com, your bank will load a pop-up screen.
The appearance of the pop-up may change slightly from bank to bank, but you should expect the following information:
Please enter the information requested and click "submit" to authenticate payment. Please note that a password is not always requested. The merchant will be listed as Viviebike.
**Enrolling in 3D Secure **
If you do not know your password (or you have not set up 3D Secure) you should follow the instructions on the pop-up. If you cannot see instructions, or you have any questions please contact your bank, who should be able to help.
Finally, if problems still continue, please switch to Paypal or try a different Debit/Credit Card and try it again.
Updated on: 19/04/2023
Thank you!